Allgemeine Informationen

On 15 August 2017, Air Berlin PLC, Air Berlin PLC & Co. Luftverkehrs KG and airberlin technik GmbH filed petitions for insolvency proceedings in self-administration. The District Court of Charlottenburg ordered the self-administration on the same day and appointed the lawyer Prof Lucas F. Flöther as the provisional administrator.

On 1 November 2017, the District Court of Charlottenburg opened the insolvency proceedings in self-administration for the assets of Air Berlin PLC, Air Berlin PLC & Co. Luftverkehrs KG and airberlin technik GmbH. The insolvency court also arranged self-administration in the opened proceedings. The lawyer Prof Lucas F. Flöther was appointed as the administrator.

The relevant resolutions and further information can be found at www.airberlin-inso.de »

  
Contact information

  

  • How can I contact airberlin / NIKI in the future?

Please understand that we have closed down the airberlin Service Centre along with our flight operations.
All contact details for NIKI can be found at www.flyniki.com.


Questions and answers about the current situation at airberlin and NIKI
 

  • Will flight operations continue at airberlin / NIKI?

The air traffic of Air Berlin PLC & Co. Luftverkehrs KG under the IATA airline code AB has been largely discontinued since 28 October 2017.
Flights operated by NIKI Luftfahrt GmbH under the IATA airline code HG are not affected and can still be booked. NIKI's flight operations will continue.

  • Is NIKI also insolvent?

No, the status published on 15 August 2017 is still applicable. NIKI is not insolvent. There are no plans at the moment to file bankruptcy proceedings for NIKI. Its flight operations will continue.

  • Are airberlin and NIKI accepting new bookings?

airberlin has not accepted any bookings at www.airberlin.com since 28 Octo-ber 2017.
NIKI flights can still be booked through the usual booking and sales channels. All tariffs will remain the same for the time being.

  • How long in advance can I book NIKI flights?

The full published NIKI schedule is available for booking.

  • Will I still receive topbonus miles for my flights?

topbonus filed for bankruptcy on 25 August 2017. Miles for flights with airberlin and NIKI can no longer be collected or redeemed.
All further information can be found at www.topbonus.de.
 

  • Will the sales programmes Superseller and Business Points continue?

Both sales programmes have been deactivated.

  • Will the products and services offered by NIKI continue?

Yes, NIKI's existing products / services will continue for the time being.

  • Will the service card still be valid?

No, the benefits of the service card are no longer applicable for new bookings. Benefits already booked using the service card can continue to be used. When rebooking flights, the benefits of the service card cannot be transferred. If the services continue to be offered, they can be booked for a fee. 

  • Will the topbonus status benefits continue?

No, it is no longer possible to grant topbonus status benefits. Benefits already booked using the topbonus status can continue to be used. When rebooking flights, the benefits cannot be transferred, but they can be added for a fee.

  • Will my flight voucher remain valid and for how long?

Vouchers can no longer be redeemed. A use of vouchers which have not yet been redeemed is excluded under insolvency law. Affected voucher holders can file a voucher claim for the insolvency schedule. Information about the process will follow shortly at www.airberlin.com and  www.airberlin-inso.de ». Creditors will also automatically receive a letter with instructions on how to proceed.

  • Can I cash in my purchased voucher?

No, please see previous answer.

  • Will tickets already issued be refunded?

All tickets issued before 15 August 2017 on airberlin Ticketstock (745) are non-refundable. This is excluded under insolvency law. The applicable fare conditions apply to tickets issued after 15 August 2017.

  • Will I still receive compensation for cancelled flights and delays?

No compensation can be paid for departures prior to the opening of the insol-vency proceedings on 1 November 2017. This is excluded under insolvency law. Affected passengers can file a compensation claim for the insolvency schedule. For this purpose, affected passengers will automatically receive a form with instructions on how to proceed. 
Please continue to contact our Guest Relation Team by visiting our web form at airberlin.com/complaint for all NIKI flights.

  • I have booked a package holiday for the coming year 2018 and am flying with airberlin - will this still go ahead?

Air traffic under the IATA airline code AB was discontinued on 28 October 2017. NIKI flights are not affected and will continue. Please contact your travel agent if you have any specific questions.

  • Will airberlin / NIKI remain a member of oneworld®?

airberlin and NIKI left the oneworld alliance on 28 October 2017.